
Frequently Asked Questions
Do you accept orders over the phone?
Yes, sure! Kindly connect with us at treasuresbytiara@gmail.com or +919867822220 and we will be glad to take your order.
Is it possible to update/ cancel my order post billing?
Yes only if order has not already been dispatched. Kindly reach out to us at treasuresbytiara@gmail.com or +918828265444, as soon as possible. Please note: Personalised orders cannot be cancelled or updated.
What are the different modes of payment available?
For Online payment: By using UPI, Bharat QR, All major credit/debit cards, 50+ netbanking options * Mobile Wallets For Offline payment: cheque/DD & cash payments. The item will be shipped only upon realisation of the cheque/cash deposit. Cash-on-Delivery: TBT provides Cash on Delivery (COD) facility upto Rs.50,000/- only within Mumbai. Please Note: Personalized products are not eligible for the COD option and For Card payments there will be additional 3 %
How will I know that my order is confirmed?
After you make your selection and checkout, an auto confirmation will be sent to your mail.
CAN WE USE MORE THAN ONE DISOUNT OFFER ?
No, you cannot. Giveaways, discounts and promotional offers will not be applicable if any Influencer Code is used.
Is customization of pieces possible?
We would love to give you an exclusive personal touch to your product! We can adjust any of our jewellery pieces to your preferred sizes and engraving on a case to case basis. Please inquire via email at treasuresbytiara@gmail.com or +918828265444.
Do you provide Cash on Delivery?
Treasures By Tiara provides Cash on Delivery (COD) facility up to Rs. 50,000/- only within Mumbai. The amount can be paid to the courier person at the time of delivery.
Is Cash on Delivery free?
Yes, it is
Can I customise the diamond quality?
We want the perfect shine and brilliance in your diamonds and hence we use GH VVS-VS and GH-SI color and quality diamonds (variable for different items; details mentioned in the description). Please note: We only use natural diamonds and not lab-grown diamonds.